Over the last few weeks, there has been outrage, disappointment and regret over Senator Walsh's commentary referencing nurses playing cards while on duty. Many nursing leaders and healthcare colleagues have seen the quoted comments, therefore I will not repeat them in...

January 15, 2019

Carol was recently scheduled for surgery which would require a 3-day hospital stay. Despite a rather routine surgery by an experienced and familiar surgeon, Carol was extremely apprehensive about undergoing the procedure.  She had delayed the surgery for several months...

January 9, 2019

Service Excellence must be a priority in healthcare, and can be incorporated into workflow with efficiency in place. Imagine running a business with poor customer service? In time, the customers will stop coming and choose other providers who actually demonstrate comp...

December 11, 2018

As many of you know, last week I participated with Tulane University and The American Hospital Association in New Orleans in a TeamSTEPPS course or Team Strategies and Tools to Enhance Performance and Safety Course.  The attendance was excellent and we shared far too m...

Please reload

Our Recent Posts

Crisis in Communication

May 2, 2019

The Technology Wave: Key Competencies to Ride the Wave Successfully

March 4, 2019

Hardwiring Safety: A Florida Thunderstorm

January 15, 2019

1/1
Please reload

Tags

Please reload

©2018 by MatchHealthcare.com

  • Instagram Social Icon
  • Facebook Social Icon
  • LinkedIn Social Icon
  • Twitter Social Icon