Healthcare News Media is on fire with rich information on Artificial Intelligence (AI), i.e., machine learning, as the wave of the future, to enhance the patient experience, optimize the healthcare delivery system and achieve successful healthcare outcomes....

January 9, 2019

Service Excellence must be a priority in healthcare, and can be incorporated into workflow with efficiency in place. Imagine running a business with poor customer service? In time, the customers will stop coming and choose other providers who actually demonstrate comp...

December 11, 2018

As many of you know, last week I participated with Tulane University and The American Hospital Association in New Orleans in a TeamSTEPPS course or Team Strategies and Tools to Enhance Performance and Safety Course.  The attendance was excellent and we shared far too m...

November 13, 2018

Hard wiring Patient Safety into Daily Standard Work. Start by developing and empowering leadership 24/7.

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