January 15, 2019

Carol was recently scheduled for surgery which would require a 3-day hospital stay. Despite a rather routine surgery by an experienced and familiar surgeon, Carol was extremely apprehensive about undergoing the procedure.  She had delayed the surgery for several months...

January 9, 2019

Service Excellence must be a priority in healthcare, and can be incorporated into workflow with efficiency in place. Imagine running a business with poor customer service? In time, the customers will stop coming and choose other providers who actually demonstrate comp...

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