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Maximizing your potential under MIPS

Under the Medicare merit-based incentive payment system (MIPS), performance in patient experience, efficiency, and clinical outcomes influence reimbursement. Maximize your potential performance-based reimbursement through in-depth, critical analysis by unbiased healthcare evaluators, also known as Secret Shoppers. Reduce the burnout and burden on physicians by optimizing your healthcare operations. 



Key benefits include: 

  • Challenging organizational assumptions about the patient experience

  • Improving patient satisfaction

  • Clarifying corporate/executive expectations

  • Recognizing exceptional performance

  • Improving operational strategies, processes, quality assurance and training procedures.

​Understand how patients experience the services at your facility.

  • What happens when your patients call, click, or visit you?

  • Does their experience align with your operational objectives?

  • Does it exceed their expectations?

  • What is your patient leakage rate to other providers?

  • Do your patients value and trust in the service?

Our “Voice of Customer” tools let you engage and understand how patients think and feel about your facility and staff.

Call now to start maximizing your reimbursement opportunity.

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