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White Feather

Restoration Healthcare Design Model


The Restoration Healthcare Design Model provides a road map for organizations to achieve High Reliability. 

Our model incorporates complex adaptive, interactive systems that involve people, tools, and technology in the work environment to ensure safety, effectiveness, and sustainability.

When was the last time, the sentinel event action plan from two years ago was monitored for compliance?  Can your team members speak to the action plan?

For a Complimentary Initial Assessment, Email:

Restoration Healthcare Design Model restores the health in healthcare

Lean in Healthcare

Going Lean in Healthcare demonstrates a positive relationship on productivity, cost, quality, and efficient healthcare delivery, promoting service outcomes. leaders in health care must evaluate processes by accurately specifying the value desired by the user; identifying every step
in the process, and eliminating non-value-added steps, and making value flow from beginning to end for the customer/patient. The commitment to lean must start at the very top of the organization, and all staff should be involved in helping to redesign processes to improve flow and reduce waste. 

Just Culture

In healthcare, errors and accidents result in morbidity and adverse outcomes and sometimes in mortality. Just culture requires a change in focus from errors and outcomes to system design and management of the behavioral choices of all employees.  Highly reliable organizations and industries foster mindfulness in their workers. High Reliability requires: 

  • A constant concern about the possibility of failure.

  • Deference to expertise regardless of rank or status.

  • Ability to adapt when the unexpected occurs

  • Ability to concentrate on a task while having a sense of the big picture

  • Ability to alter and flatten the hierarchy to fit a specific situation


A powerful solution to improving patient safety within your organization.

  • Produces highly effective medical teams that optimize the use of information, people, and resources to achieve the best clinical outcomes for patients.

  • Increases team awareness and clarifying team roles and responsibilities.

  • Resolves conflicts and improving information sharing.

  • Eliminates barriers to quality and safety.

Human Factors Engineering

Discipline of applying what is known about human capabilities and limitations to the design of products, processes, systems, and work environments. Human Factors considers Ergonomics, Anatomy, Demographics, Psychology, organizational dynamics, the effects of physical environments on the operator, human reliability and human information processing, the human as a sensor, training, workplace design, work organization design and the allocation of tasks between humans and other parts of systems (computers).

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